Today, telecommuting and flexible place of work schedules have allowed the organization workforce to be more productive. Remote access solutions coupled with VPN solutions, allow road warriors to obtain into their corporate networks, data and other resources essential. During my technical support days, I often felt that users could do some troubleshooting with their before getting on the series with their Help Desk team. Doing so is needed them save time, be more efficient and of course have less dependency on their Help Desk.
Below, I have identified some common errors received by teleworkers and troubleshooting steps they may take before getting on the fishing line with their support folks. Error Remote Host Not Responding The Cisco VPN Error is a common error received with the Cisco VPN client. This generally implies that you don’t need to a valid Internet connection.
You may follow these troubleshooting steps to resolve this error Confirm no matter you can browse the online market place. Open your command prompt window, and try pinging to different Web sites. Try replicating the issue over any other transport Ethernet cable, air card, Dial line. Research for any proxy settings across the network. If there is really a proxy being used, pay off the settings. Check for any blocked ports required for that Cisco VPN client to communicate with the concentrator.
If you’re at a hotel, the hotel may be blocking the ports. Try talking to the hotel management to have this looked at. . Look at your Personal Firewall settings in order to ensure no desired traffic becoming blocked. Try turning off your Personal Firewall. online. Open the Cisco VPN profile in a VPN profile editor to switch the setting ForceKeepAlive= to ForceKeepAlive = Ensure that NATTTCP in your profile is turned on.
Port in your firewall must be unblocked, or turn the firewall off temporarily. Check with vpncritic to confirm that the concentrator you’re doing this to reach is in operation. Try connecting to another concentrator if applicable. Error Unable to contact protection gateway This error signifies that the Group ID andor Group Password may be wrong in the Cisco VPN connection profile.