Mystery Shopping Director, member MSPA

This Holland-based facilitator enjoys with enthusiasm national and international Mystery Shopping relationships and recognition for quite some time. He offers a complete and practical programme and support in order to assure the best returns on investment.

The Disney philosophy is the basis of his vision and methodology. His well known and leading organization in qualitative experiences and contacts developed a well functioning approach to realizing a constant quality guest-customer experience which often exceeded expectations.

He is a member of the Opening Crew Euro Disney, later to be renamed Disneyland Paris, and worked as an operation manager and trainer in this theme park from 1991 up to and including 1995. In addition to his formal education in Tourism Management (NWIT Breda) he also was employed with Dolfinarium Harderwijk National Car Rental Walibi-Flevo/Six Flags Holland Landal Greenparks NOC/NSF.

His experience in customer oriented sales and marketing as well as his education at the Disney University make him the ideal candidate to professionally assess any organization or to lead complex mystery shopping projects globally.

These experiences have been included in the unique software modules for each branch of business and they form the basis of his organization.

By asking the right questions and identifying oneself with your company his reviewers are inspired to give motivating feedback after a number of interactions with your people (phone, e-mail, person to person, written, website etc). Our job is to prepare clear hands-on reports and constructive feedback which will stimulate your people in the workplace.


His USP's

* Qualitative and online reporting
* Software directed reporting; quick insight into opportunities and highlights of experiences
* Professional support with the development of quality- and service norms, the pillars of your organization.
* Benchmarking of your results
* Accompaniment; tailored coaching of users.
* Privacy guaranteed 100%
* We safeguard your data 100% with our own stand-alone software
* Experience with A-type Corporations representing various types of business
* Hands on, 24h/7d online rapports
* Motivational, positive impact for your team
* Ideal management tool
* MSPA member (guaranteed discretion, quality and access to international network)

Need more details? Email Hans S. now!
Your query about Hans S. to The Knowledge Brokers

Training:
Disney trainer
Six Flags Holland
Inspirational leadership - customer care - teambuilding

Teaching:
Communication & Marketing on bachelors level 

Have Hans S. give you more insight into his Mystery Shopping-strengths in 'Education and Training'. Mail him now!

Operational manager:
National Carrental
Disneyland Paris (opening crew!)
Six Flags
Holiday Resorts:
Landal GreenParks and CenterParcs
Host Marriott Services (Amsterdam Airport) 

Have Hans S. give you more insight into his Mystery Shopping-strengths in 'Customer Care, Service'. Mail him now!

Operational Management:
National Carrental
Disneyland Paris (opening crew!)
Six Flags Holland
Landal Greenparks (holiday resort)
Marketing:
Dutch Olympic Organisation 

Have Hans S. give you more insight into his Mystery Shopping-strengths in 'Management'. Mail him now!