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Expert ID 444 - Prasad M.
Senior Call Center (Contact Center) Training Professional |
| Prasad M. - A prequalified Coach from Pune/Mumbai, India |
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Prasad M. |
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Senior Call Center (Contact Center) Training Professional
With almost 38 years in Customer Service, Communications & HR Intervention, Prasad has held senior marketing/customer-service positions for more than 20 years. During this tenure, as a visiting management teacher and corporate trainer, he has also taught Marketing, Customer Care, and Communications to MBA & corporate audiences for over nineteen years.
A post-graduate from Jamnalal Bajaj Institute of Management Studies, Mumbai, Prasad also holds a Certificate in Corporate Planning under the Executive Development Program from the same institution.
He served as Vice President (HR), at Intelenet Global Services Ltd, Mumbai from Oct 2000-Mar 2002. Since April 2002, he has been advising BPOs in Mumbai & Pune on customer-service delivery processes, talent transformation, including training & related intervention.
With a passion for customer satisfaction, Prasad has been zealously training & motivating corporate teams for service delivery. He has designed and run various seminars/workshops aimed at helping executives enhance not only their customer-service skills but also their productivity levels, in general. During the late nineties, he ran a series of 2-day programmes on Communication Skills for Siemens, across the country.
He has also trained at HDFC, Standard Life, TCS and a host of other organizations. He has also been a visiting faculty at the Institute of Hotel Management, Aurangabad (sponsored and run by the high-profile Taj Group of Hotels). In addition to doing programs on Communication Skills, Assertiveness Building, Negotiation, Time Management, and other self-development topics, Prasad also coaches executives on enhancing their spoken and written English ? his program PEELS (Program for Enhancement of English Language Skills) has been a great success.
Prasad enjoys reading both management and serious fiction. He also does professional writing (including ad copy and web-content) and voice-overs. An essay of his titled ?Musings of a Marketing Mind Meandering into Man Management? was very well received. If you want a free copy of this essay, please write to Prasad. Teachings of gurus like Edward de Bono and Stephen Covey have had a great effect on him; he is a strong believer in the ?corporate soul?.
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Prasad M. |
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Prasad M. |
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Prasad's Personal Strengths:
* Finely honed marketing skills aimed at creating sustained customer delight
* Possess a bloodhound??s nose for spotting talent
* Firm believer in self-development and creating an atmosphere for people to empower themselves and thrive through diligence and dedication
* 12+ years of independent, multi-faceted consulting experience (1990-2000 and
Apr 2002 onwards)
* Excellent command over the English Language (written & spoken)
* Expert Corporate Coaching & Training Skills
* Willing to work anywhere in the English-speaking world at short notice
* Extremely fit and energetic (physically & mentally) ?V consider myself employable by contact-centres and be a high performing asset at the corporate level up to the year 2015, at least
Hobbies:
* Enjoy playing bridge
* Listening to Indian classical music
* Reading literature on mind-body healing and Past Life Regression
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