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Expert ID 417 - David F.
Increasing profits through world-class customer relations. |
David F. - A prequalified Trainer from
Windsor, United Kingdom  |
Summary | Profile | Competencies
| 4 Whitepapers | Good to know
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David F. |
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Increasing profits through world-class customer relations.
Expert on helping organisations profit through customer relations, leadership and motivating people
Best-selling author of 14 books
Key-note speaker
Seminar leader
........ and creator of the unique and internationally acclaimed world-class Customer Service Seminar...
This facilitator is the author of fourteen best-selling books. His previous book was selected as book of the month by the prestigious Director journal in the UK. His 1998 book was short-listed for the UK Business Book of the Year Award.
His next two books will be published by Nicholas Brealey Publishers in October 2004
He began his career as a production manager with the American company Mars Ltd having gained a doctorate at London University. After a meteoric career progression he was appointed to the Board of the airline British Caledonian. In 1985 he founded his own company which specialises in the areas of motivation, leadership and customer service.
He now travels the world speaking at conferences and running workshops and has gained an international reputation for his thought-provoking talks and programs. His clients include Singapore Airlines, Zurich Financial Services and in the UK Molton Brown and The John Lewis Partnership. He is a frequent visitor to Dubai and was last here in August 2001 where he presented two programmes to exceptional acclaim.
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David F. |
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David F. |
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David's Personal Strengths:
Positive, easy-to-get-along with, sets himself exceptionally high standards, always learning, ambitious (at 60+), loves people, curious, literate, great speaker, culturally aware
Hobbies:
Working. Travelling. Writing.Swimming. Music. People. Learning.
David has been engaged in these Countries:
Saudi Arabia: The National Commercial Bank | South Africa: Multichoice TV, Terrapin
Total Oil, Totalgaz, Discovery Health, RandAir, Central University of Technology (Free State), Potchefstroom University (North West Province), Free State Department of Health, Free State Department of Education, Manguang Municipality | USA: Bank Atlantic, The American Bankers Insurance Group, BD Pharmaceuticals | UAE: The National Bank of Abu Dhabi | Sweden: Hoechst Marion Roussel | West Africa: Ecobank, Ghana Airways | East Africa: SLC Africa (Kenya), ROI (Tanzania), Agumba Computers (Tanzania) | Gibraltar: Norwich Union, The Government of Gibraltar | Europe: Nike,
Hambros Bank | Singapore/Malaysia/Philippines: Singapore Airlines, Singapore Airlines Terminal Services (SATS), Singapore Navy, Singapore Institute of Management, Singapore Institute of Technical Education, Shangri-La Hotels, Pan Pacific Hotels, Oriental Hotel, TeamAsia, Citibank Singapore | Mauritius: The Rogers Group, Mauritius Employers Federation, Veranda Hotels, SOFAP-Permoglaze | The Maldives: Prime Globe | Taiwan: Successmart | China: Beijing Leisure | Hong Kong: Shangri-La Hotels |
UK Avon Cosmetics, John Lewis Partnership, Coral Group, Barclays Bank, NHBC, Dixons Stores Group, EDS, FirstBus, Royal Bank of Scotland, Strathclyde Buses, Vaillant, Yorkshire Rider, Exclusive Hotels, Stead and Simpson, Bradford & Bingley Bank, Institute of Customer Service, Maybourne Hotel Group, West Bromwich Building Society, University of Arts London, AMI Healthcare, Lloyds TSB Bank, Brigg Roofing,
National Westminster Bank, Sericol, GlaxoSmithKline, H+C, Hoechst Marion Roussel,
Ladbroke Racing, Zurich Financial Services, Molton Brown, PETA, Gloucestershire Fire and Rescue Service, S E Trains | Various Public Service & Housing Associations (e.g. Saxon Weald) | Over 40 UK local authorities & councils |
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Trainer |
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| 4 full-text Whitepapers contributed by David F. |
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